Frequently Asked Questions

Everything you need to know about bringing LĒVO into your home.

What is the typical shipping timeframe for LĒVO furniture?

Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days, while larger furniture pieces may require 2 weeks for white-glove delivery.

Do you offer a warranty on your home products?

Yes, all LĒVO products come with a limited 1-year warranty that covers manufacturing defects in materials and workmanship under normal household use.

What is your return policy for home decor items?

We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture, and shipping costs for returns are the responsibility of the customer.

Are your materials sustainably sourced?

At LĒVO, we prioritize sustainability by partnering with FSC-certified wood suppliers and utilizing recycled textiles wherever possible to ensure your home is as eco-friendly as it is beautiful.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you create your dream home now and pay over time.