Returns & Exchanges

At LĒVO, we want you to be completely satisfied with your home experience, which is why we offer a 30-day return window for all unused products in their original packaging. Our goal is to ensure your home remains a sanctuary of comfort and quality through a seamless and transparent return process.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original LĒVO box, ensuring all components and manuals are included to avoid restocking fees.

3

Ship It Back

Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

4

Quality Inspection & Refund

Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing